LeisureCheck is a new Yardstick project governed by the New Zealand Recreation Association.
Where Yardstick Pools and Leisure Centres measures the inputs to pools and leisure centre management, LeisureCheck measures the outputs – i.e. customer satisfaction.

• LeisureCheck is a swimming pool and leisure facility user intercept survey that has been developed by a group of leisure facility managers.
• It provides you with a ready made set of questions, a robust methodology, survey implementation instructions, training and tools.
• It enables participants to add a few specific questions to survey
• Survey data is supplied to a professional research company who analyse the data and produce a report containing results from all the participating organisations that enables comparison and benchmarking.

Reasons for surveying surveying swimming pool and leisure facility users include:
• To influence resource allocation and budget setting
• To inform and make choices between competing priorities
• To assist in setting customer based service levels
• To drive asset management planning
• To measure how well we are doing
• To assist in setting and measuring performance measures
• To enable interaction with the customer, and not least
• To provide an element of independence in measuring service levels and user expectations

LeisureCheck provides a sound methodology and a cost effective way of achieving these outcomes.

• LeisureCheck is operated by IPWEA and Aquatics and Recreation Victoria in Australia in
association with the NZ Recreation Association.
• LeisureCheck is run in association with SIL Research Ltd who provide a number of specific inputs
to the project to ensure that the methodology and results meet accepted practice in market
research

For more information on LeisureCheck contact Chris Rutherford - chris@yardstickglobal.org or phone 0064 21 351 602.